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Frequently Asked Questions

When will my goods be delivered

Your purchase will be shipped 1 to 2 days after we receive your payment. This is dependent on what your purchase is and how much packaging needs to be done. It could take a total 5 to 7 days for you to receive your order.

How much is the shipping charge

The minimum charge is $4.95. The shipping charge depends on the item purchased, destination and how much packing needs to be done. We tend to be over protective in our packing. Plus all shipments are insured.

Are there any restrictions on deliveries

We reserve the right not to deliver orders to an address that may not be secure. PO Boxes are such addresses. If this affects your order, we will contact you as soon as possible. If you have ordered a high priced item, we may reserve the right to deliver to your billing address only. If so, we will contact you after you have placed your order.

My order has not arrived

My order was posted 4 days ago and have not received it yet. What should I do? Our normal delivery time is 5 to7 days total, this doesn't include Sat and Sun. So wait another 3 to 5 days before contacting our sales department.

How do I return items

All sales are final, we do not accept returns. Please choose your goods carefully so returns are not necessary.

What should I do if I have received duplicate item

If you have received a duplicate shipment, refuse delivery and do not open the box, have it returned to us unopened. If you open the box, we will not be able to accept its return. Items are verified before shipment to be exactly what you have ordered, if you order the wrong item, we will not accept its return. So please make sure what you purchase is what you want and the correct item.

Can you insure that the packaging will be enough

All items are checked prior to packing and are sent in mint condition or as stated in its listing. All products sent by are carefully packed and sealed to ensure the safety of your items. We tend to be over protective in our packaging.

How can I contact you

You can find our full contact details on the home page or this page by clicking the "Contact" button.

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